Click on the buttons to open the collapsible content.

If you are facing issues logging into the application then this could be due to the browser trying to reuse the webpage stored in the Browser's Cache.
To resolve this kindly clear your Browser's Cache and Cookies.

This can be done by following the steps in the URL provided below: -
  • To clear the browser's Cache click here
  • To clear the browser's Cookies click here
The will make sure that you are accessing the updated version of the application and it will NOT affect your browser's history.

For Cabin Crew Portal Users accessing via Safari browser: -
Please implement the following steps to ensure that your password for the logon process is not taken from the browser Cache: -
  • Open the Safari menu
  • Select "Preferences"
  • Switch to the "AutoFill" tab
  • Click the Edot button for "Usernames and Passwords"
  • Delete the entry that corresponds to CCP/EK

If you are facing issues logging into a Mobile App (e.g. Outlook / Yammer / etc.) on your Android/iOS mobile device then please delete the respective App and re-install it.

Contact our IT Service Centre in Dubai at +971-4-2133444 or email itsc@emirates.com